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Managed Cloud Services: What's Included and What to Ask
Managed cloud should free your team to build while someone else keeps the lights on. But coverage varies widely — here's what a strong managed service includes.
What good managed cloud covers
- 24×7 monitoring, alerting, and incident response
- Patching, backups, and tested disaster recovery
- Security operations: IAM, secrets, vulnerability scanning
- Cost optimization (FinOps) and a named Technical Account Manager
Questions to ask any provider
- What's your response-time SLA, and is it 24×7?
- Do I get a named TAM, or a ticket queue?
- Is FinOps included, or extra?
- Can you bill in BDT?
The TiCON answer
Named TAM, 24×7 SRE, security and FinOps included, all on a single BDT invoice — without AWS Enterprise Support fees.
#managed cloud#support#finops
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