Managed Cloud Services: What's Included and What to Ask

Managed cloud should free your team to build while someone else keeps the lights on. But coverage varies widely — here's what a strong managed service includes.

What good managed cloud covers

• 24×7 monitoring, alerting, and incident response
• Patching, backups, and tested disaster recovery
• Security operations: IAM, secrets, vulnerability scanning
• Cost optimization (FinOps) and a named Technical Account Manager

Questions to ask any provider

• What's your response-time SLA, and is it 24×7?
• Do I get a named TAM, or a ticket queue?
• Is FinOps included, or extra?
• Can you bill in BDT?

The TiCON answer

Named TAM, 24×7 SRE, security and FinOps included, all on a single BDT invoice — without AWS Enterprise Support fees.