FAQ
Cloud Partner FAQ: Tiers, Data, Cost, Currency
The limits of this FAQ
These answers are short. Statute articles, regulator circular numbers and per-minute response times are not in this list, and staff certification counts are not published. Latency figures appear only where we hold a dated measurement, and we hold none for Dhaka. Client names and company certificates are answered below. For longer explanations, read the guides on this site or ask an architect.
Frequently asked questions
How many AWS partner tiers are there?
The public directory shows Select, Advanced and Premier. The Partner Solutions Finder listing is the record, not a badge on a website.
Which tier does TiCON Cloud hold?
AWS Advanced Tier (Services). It is not Premier. Check listing 0010h00001cA3jpAAC.
How will I know if the tier changes?
Check the Finder again at each renewal. A badge on a website is not enough.
Is a competency the same as a tier?
No. Competencies and Service Delivery designations cover specific workloads. A firm can hold an Advanced tier without them.
What is the difference between managed services and consulting?
Consulting designs and migrates. Managed services take over day-to-day operations. One company can do both, so write in the contract which role you are buying.
What is the difference between buying through a reseller and consulting only?
With a reseller, the party billing your AWS usage changes. With consulting only, AWS keeps billing you directly.
Do I need AWS Enterprise Support to get a technical account manager?
No. Enterprise Support is a separate AWS product. We assign a named TAM on managed engagements without it.
Is there an AWS region in Bangladesh?
No AWS region is located there. Our working set is Mumbai and Singapore.
Are there Azure or Google Cloud regions in Bangladesh?
No. The nearest published regions are in India and Singapore. We do not use regions that are announced but not yet live.
Does a local-currency invoice keep my data in-country?
No. Billing currency and data location are separate decisions, so write both into the contract.
What latency should I expect from Dhaka?
We have no dated measurement, so we publish no latency figure. Measure against your own endpoints before you decide.
Is the 15–35% saving guaranteed?
No. It is an estimate range from our facts file, comparing compute and storage on pay-as-you-go pricing with list price. It is not a quote guarantee.
Does the 40% CloudFront discount apply to every account?
The figure is "up to 40%". It is not promised on every account.
Which currency is the contract in?
Engagements are quoted in USD, and other currencies are available only by contract. Ask us before you assume a currency.
How many minutes is incident response?
Minutes live in the managed contract, not on the website. Coverage is 24 hours.
Do you hold SOC 2 or PCI DSS?
We hold neither as a company certificate. We build to readiness for both. We hold ISO/IEC 27001:2022 and ISO 9001:2015.
When was the company founded?
In 2007. That is not the year we became an AWS partner.
Where are the offices?
Dhaka, Suwon and Tysons Corner. Addresses are on the About page.
Is BlessBit a client?
No. BlessBit is our own OTT streaming product.
Which clients can you name?
United Commercial Bank (UCB), Rabbithole, Bangladesh Television (BTV), Banglalink Digital Communications and OnnoRokom. The Korean references are Busan Metro, KEPCO KDN, HD Telecom and GSpider (Korean Army).